Safra

Refund Policy

Refund rules for cancelled orders, unavailable dishes, and payment issues.

Refund availability may depend on chef acceptance, preparation stage, delivery status, and marketplace policy.

If a chef cannot fulfil an accepted order, admin may cancel, refund, credit, or help the customer choose a replacement dish.

Duplicate payments, failed gateway confirmations, or incorrect charges should be reviewed by admin and payment provider records.

Partial refunds may apply when only part of an order is unavailable or when a dispute is resolved with shared responsibility.

Refund disputes can be reviewed using order history, messages, payment logs, delivery/pickup evidence, and admin notes.